1. Digital Products Nature
Due to the nature of digital goods (serial keys, game accounts, and redeem links), purchases are generally non-refundable once the digital credentials have been viewed or revealed.
2. Replacement Guarantee
If a delivered key, gift link, or Minecraft account is invalid or non-functional upon delivery, our support team will provide a direct replacement or full store credit once verified via support ticket.
3. Manual Payment Reversals
If a manual payment (bKash, Nagad, etc.) was submitted but the order could not be fulfilled due to inventory exhaustion, the full amount will be refunded to the sender's wallet within 24 hours.
